New Victorian Service Strategy for Graham Lusty Trailers
We are refining our after sales service for Victorian and southern New South Wales customers.
‘The one facility in Campbellfield is currently underutilised by our customers who are geographically spread far and wide around Victoria and southern NSW’, says James Yerbury, Managing Director of GLT. ‘We have listened to our customers and created a flexible way to service their needs’.
The new service strategy involves a network of GLT approved workshops located nearer to customer’s operational areas. Backing up this network will be a highly experienced GLT mobile field technician who will handle any specialised repairs and facilitate all general repairs through the workshop network.
This new strategy will begin to roll out through April as the Campbellfield facility is taken offline.
‘The Campbellfield facility was originally set up 4 years ago to manufacture new trailers. We have found that customers were depending on the facility more for servicing and maintenance’, says Graham Lusty, CEO of GLT.
With Campbellfield handling more after sales support, GLT responded by increasing production output from their Brisbane facilities. ‘We have a very skilled team here at Brisbane which allows us to maintain high levels of build quality while increasing output’, says Graham Lusty. ‘The new service network will be more effective and efficient at handling GLT customers’ needs then one single location within Melbourne’.
For all servicing and maintenance enquires please contact the team on 1300 731 442.